The following house rules and terms apply to all one-on-one services of OhMyDog Hondenkenniscentrum.

1. Health and safety

1. If your dog has a transmittable disease or other relevant health issue (e.g. diarrhea, medication, orthopedic problems, etc.), please inform us ahead of the appointment so that we can take the necessary adaptation steps.
2. Please tell your trainer about all of your dog’s behaviour problems, even the ones that you do not consider to be a priority. This is especially critical when it comes to aggression problems (e.g. aggression to other dogs or aggression to people in certain contexts).
3. Please ensure that the dog has had an opportunity to relieve himself and let him out before our appointment.
4. Please refrain from engaging in over-stimulating activities with your dog, especially if it is a pup, before our appointment. A veterinary appointment or a trip to the pet store before our session is not advisable, for example. This can have an influence on your dog’s concentration.

2. Appointment scheduling

1. Availability: When a last-minute change occurs that affects our training sessions, please call the phone number you received after booking your appointment (do not call our regular phone number). For example: if the road to the location is blocked or you cannot attend the session because of an emergency.
2. Missed sessions:
   1. Cancellations with 2 working days’ notice will be charged at 100% of the session rate.
   2. We’ll also charge 100% of the session rate if you missed the appointment.
3. Re-scheduling sessions: A maximum of 1 session per set of 4 may be re-scheduled (without charge if not cancelled within 2 working days).
4. Expiring appointments: Pre-paid appointments are to be confirmed within four calendar months of the invoice date. Pre-paid sessions that have not been firmed up on time are considered expired and are not reimbursable.
5. Scheduled times: The lessons are given exclusively during office hours, unless agreed otherwise before the booking.

3. Guarantee

1. No guarantee: Dogs are living creatures and many factors influence their behaviour. This makes it impossible to guarantee certain results. We do pledge to give evidence-based and animal-friendly advice based on modern Best Practices by motived and experienced trainers, whom will give you all the tools to set you up for success.
2. Liability: We strive for safe and animal-friendly advice and interventions. Your dog’s behaviour does remain your own responsibility, though. At no time do we accept any liability for damage or injury caused by your dog’s behaviour, be it in our presence or absence.

4. Data protection

1. Copyright: It is not allowed to share our materials with third parties without explicit permission. Besides being our property, which we work hard for, it can also be counterproductive if someone tests a guide on a dog without properly analyzing its behavior.
2. Privacy: We regularly share case information (including pictures and stories) during seminars, congresses and on the social media. In doing so, we ensure that we share no easily identifiable information about you except in cases where you gave us your explicit permission to do so. You can find our full privacy statement here.

5. Travel and parking charges

1. No travel charges for online services, of course.
2. Travel and parking costs are included in the fees for one-on-one services. However, we greatly appreciate it if you have a visitor permit or a private parking space that you are willing to share with us.
3. Travel costs are only charged outside our work zone. Our work zone consists of:

• • The Hague
  • Voorburg
  • Leidschendam
  • Scheveningen
  • Delft
  • Rijswijk
  • Het Westland (Monster, Naaldwijk, Poeldijk, ‘s-Gravenzande, De Lier)

Now the boring administrative stuff is over, we look forward to starting with training your dog!

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