When am I guaranteed a spot?

1. Your spot is firmly reserved for you from the moment we send you an official confirmation mail, which includes specifically your starting date.
2. You will receive this e-mail after you have sent us the booking steps you will find in the booking pdf we will e-mail you.

What are the criteria for my dog to join a group course?

1. Your dog is up-to-date on their vaccination schedule (see here)
2. Dogs with a valid titer are also allowed, but vaccination is still compulsory for diseases that cannot be titered for.
3. Your dog must be appropriately protected against parasites (worms, fleas, ticks).

What is important to remember before class?

1. Please give your dog the chance to relieve themselves before class. Should your dog still have a little accident on our training property, please clean this up right away.
2. Very important: arrive on time.
3. Please wait at the designated spot until a staff member welcomes you for your class.
4. Maximum 2 persons per dog

Can my children come with me?

1. Children from the age of 12 are welcome to accompany you, provided they neither disturb the lesson, nor distract the dog(s).
2. Children must always be accompanied by an adult (18+ years) in relation to liability. The adult always holds the lead (unless explicitly agreed by the instructor)
3. We have developed a course for kids and dogs for children below 12 years old.

What if I have missed a lesson?

1. It is not possible to get a catch-up lesson, nor a refund, for missed lessons.
2. We are, unfortunately, not at liberty to send you a summary of a missed lesson. Do not hesitate to ask your instructor what you have missed during your next lesson.
3. Please cancel in writing (e-mail), minimum 2 hours in advance.

What if my dog is in heat?

1. Please mail us so that we can discuss options.

What if my dog is sick?

1. If your dog is sick or has a relevant health complaint (e.g. diarrhoea, medication, operation, etc.), please mail us – preferably the day before – and please come without dog. This way, you do not miss the lesson and you can practise at home.
2. If you come with a sick dog at the gate, we might send you back home. We like to prevent other dogs from getting sick as well.

What are the rules on the training field?

1. Your dog must be on-lead at all times unless specifically requested by your instructor.
2. It is not permitted to smoke, eat or use your mobile phone during the lessons.

What happens with bad weather?

Please note: depends on the location

Location Bosjes van Pex: classes continue inside in case of bad weather (heavy rain and wind).

Location Scheveningen: classes are cancalled or conintue online in case of bad weather.

1. Communications about lesson cancellations:
   1. Cancellations are announced centrally, through the website and through WhatsApp.
      1. After registration, you will receive an invitation to the WhatsApp group (exclusively for these types of short announcements).
      2. If you do not want to join a WhatsApp group, then check, before you leave for the school, on our website (here).
2. Consequences of cancelled lessons:
   1. Your course can end later than the original announced end date. Take this into account when planning this course in your schedule.
   2. Some lessons can be given on-line to avoid long delays in your course. We try to keep this to a minimum.

Planning and organisation

1. The lessons are going ahead through most official school holidays. You can find the dates at which the school is closed here.

Animal welfare and human comfort

1. Are you nicely on time? Walk around with your dog, letting them sniff around. This avoids pent-up energy and frustration by the time the dog does start their lesson.
2. Refrain from intimidating your dog on our field. This includes, but is not limited to, raising your voice or jerking on the lead. We will help you with alternative ways of steering your dog.
3. Keep minimum 2 meters’ distance between dogs.
4. Aversive material such as choke chains and other tightening material are not permitted.

Exclusion for behavioural reasons and departure

1. In the event that you should have withheld a behaviour problem, we reserve the right to exclude your dog from the group course. This gives you no recourse for reimbursement. In doubt: please send us an email. We can, in some cases, organize a trial lesson to limit the financial risk for you.
2. Deciding yourself to discontinuing your course does not entitle you to compensation.
3. For our administrative game, the secret words are ‘happy dog’

Liability

OhMyDog! is not liable for any form of damage, loss or injury caused by yourself, your child, or your dog to any person, animal or material. This is valid on the way to and from the training school, while waiting for your lessons, or when you are executing one of our exercises. OhMyDog! recommends a good WA-insurance (check how many dogs are covered if you have more than one dog).

Privacy

1. You can read our privacy statement here.
2. We can take pictures or film the lessons. In doing so, we do our best to avoid shooting faces. Should illustration material be made where your face is visible, we always ask you for permission before using this.
3. It is not allowed for students themselves to take foto’s or film the lessons.