Thank you for thinking of taking your private lessons or behaviour advice with us. Please take a moment to read our terms of services before our first appointment.
After years of working with dogs, we have found that clear rules of engagement make for relaxed and effective work for you and us.
Pre-paid sessions are not reimbursable.
Sessions cancelled with less than 2 working days’ notice are charged (at 70% of the session rate).
A maximum of 1 session per set of 4 may be re-scheduled.
Pre-paid appointments are to be confirmed within one calendar month of the invoice date. Pre-paid sessions that have not been firmed up on time are considered expired.
Dogs are living creatures and many factors influence their behaviour, so no self-respecting behaviourist guarantees results. We do pledge to give evidence-based and animal-friendly advice based on modern Best Practices.
We strive for safe and animal-friendly advice and interventions. Your dog’s behaviour does remain your own responsibility, though. At no time do we accept any liability for damage or injury caused by your dog’s behaviour, be it in our presence or absence.
We have invested years of study, research and experience in our documentation (protocols, reports, etc.). Our documentation remains our full intellectual property. Kindly, do not distribute our written material without explicit permission.
We regularly share case information and pictures during seminars, congresses, and on the social media. In doing so, we ensure that we share no easily identifiable information about you except in cases where you gave us your explicit permission to do so.
You can find our full privacy statement here.
We charge mileage costs outside of our catchment area.
Our catchment area consists of:
The charges are calculated as follows:
Now the boring administrative stuff is over, let’s help your dog!